🚫 Custom Order Policy Because this is a personalized product, we cannot accept cancellations, returns, or exchanges once production has started. ✅ If your item arrives with a manufacturing issue, printing mistake, stitching error, or damage, we will gladly remake or replace it.
Make your special celebration even more memorable with our personalized sash. Perfect for weddings, bridal showers, bachelorette parties, graduation parties, photoshoots, and other meaningful events, this sash is designed with a soft linen fabric and custom text to create a clean, elegant, and timeless look.
📏 Size Approximately 55" × 11.4"
🌟 Product Highlights ✔ Personalized with your chosen text, name, title, phrase, or quote ✔ Made from soft linen fabric — lightweight, breathable, and comfortable to wear ✔ Minimal, elegant design that matches many event styles ✔ Great for brides, bridesmaids, graduates, party guests, and photo props ✔ Easy-to-style unisex design
🖋️ How to Customize Choose your preferred style Send us your custom wording Our team will arrange the layout beautifully before production
🧺 Care Instructions Hand wash or machine wash cold on gentle cycle Do not bleach Hang dry or tumble dry on low heat Iron on the reverse side if needed
🎁 Perfect Gift Idea A personalized sash is a thoughtful keepsake for brides, bridesmaids, graduates, and loved ones — a beautiful way to celebrate unforgettable moments.
From Matching Crew: printed to order on soft unisex cotton in the style and size you pick and dispatched within 2–3 business days (our Embroidered Icons line ships in 0–1 day). US delivery about 5–10 business days ($7 flat per order), Vietnam 3–5 ($3). Free 45-day returns on stock designs; personalised items only if we made a mistake — see our Shipping and Refund & Return policies.
Product details
Material: cotton
Color: Default
Pattern: solid base colour with a graphic design on the front chest — not an all-over print
Fit & cut: unisex garment, regular fit, crew neck
Technique: Printed graphic
Care: machine wash cold, inside out; tumble dry low; do not iron directly over the print
Brand: Matching Crew
FAQ
Answers to the questions we hear most about our T-shirts and everyday apparel — ordering, shipping, returns, payment, and care.
Processing
2–3 business day(s)
Returns
45 days
Cancellation
12 hours
Checkout
PayPal
Products
What do you sell?
T-shirts and everyday apparel. Every item is made to order and checked by hand before it ships. Our range is limited to what is listed in our catalogue.
What sizes do you offer?
Standard sizing. The sizes and colours available for each item, and the price of each option, are listed on every product page before you add to cart.
Are your items made to order?
Made to order. Every item is made for your order and processed within 2–3 business day(s).
Will the colours look exactly like the photos?
We work to display colours as accurately as possible, but slight variation may occur due to screen settings and normal differences between production batches.
Shipping & delivery
Where do you ship to, and where do you ship from?
We ship to United States and Vietnam. Your order ships from the warehouse serving your country.
How much does shipping cost?
One flat fee per order: $7.00 per order to United States, $3.00 per order to Vietnam. Whether you buy 1 item or 10, shipping never changes.
How long does delivery take?
Orders are processed within 2–3 business day(s). After processing, delivery takes 5–10 business days in United States and 3–5 business days in Vietnam. Estimates may shift slightly during holidays or carrier delays.
When are orders received and processed?
Orders are received and picked during our working hours: Monday–Friday, 07:00 – 17:00 (GMT+7). An order placed after 05:15 PM, or at a weekend or public holiday, starts its handling time on the next business day.
Can I track my order?
Yes. Once your order ships we email you a tracking link — please allow about 24 hours for tracking to update after dispatch. You can also check your parcel any time on our Order Tracking page.
What if my address is wrong or the parcel comes back?
Please make sure your shipping address is complete and correct at checkout. If a package is returned to us as undeliverable, we will contact you to arrange re-shipment (additional shipping may apply).
Returns & refunds
What is your return policy?
You may request a return within 45 days of delivery. The item must be unused, unwashed, and in its original condition, and an unboxing video is required to support a damage or wrong-item claim. Full conditions are in our Refund & Return Policy.
Does returning an item cost anything?
No — returning an approved item is completely free. Once your claim is approved, we email you a prepaid return label; just print it at home and attach it to your parcel.
How long does it take to confirm my return request?
Every return request is checked and confirmed within 02 business days of us receiving your request and supporting evidence.
My order arrived damaged or wrong — what should I do?
Take clear photos (and keep your unboxing video), send them to us (call +84 961 068 507 and we will confirm where) with your order number, and we will arrange recovery of the item and refund you at no cost.
Do you offer exchanges?
No. To keep payments and claims completely transparent, we do not carry out exchanges. Where an item is wrong, faulty, damaged, or returned, we refund that order directly — you are then free to place a new order for the item you want.
When will I get my refund?
Once your return is verified and approved, your refund is issued within 7–14 days to the original payment method used for the order.
Cancellations & order changes
Can I cancel or change my order?
Yes — within 12 hours of placing your order you can cancel it in full with no fee of any kind. Email us with your order number and we refund the full amount within 7–14 days. Changes to size, colour, or address follow the same 12-hour rule.
What happens after 12 hours?
After 12 hours we can no longer cancel the order. You may still refuse delivery, or follow our Refund & Return Policy once the package arrives.
Payments & pricing
What payment methods do you accept?
Checkout is handled securely by PayPal — Visa, Mastercard, American Express, Discover, PayPal balance, Apple Pay / Google Pay (where supported).
When am I charged, and what appears on my statement?
You are charged in full at the time you place the order, and the charge appears as Matching Crew.
Is payment secure?
Yes. Payments are handled by PCI-compliant providers through PayPal, your connection is encrypted with TLS (HTTPS) end-to-end, and we never store your full card details.
Does the price include shipping, taxes, or duties?
All taxes are already worked into every order by us — the listed price is the price you pay for the product. The flat shipping fee for your destination is added into the same total, shown in full before you confirm. Import duties charged by the destination country remain the customer’s responsibility. See our Pricing Policy.
What happens if my payment fails?
The order is not placed and no charge is finalised. You can try a different payment method or contact your bank — pending authorisations are typically released within 3–7 business days.
Can I add a name or year?
Yes — every design marked Custom or Personalized has a text box on the product page. Type exactly what you want printed; we match it to the listing style and print only after checking the text (allow 2–3 business days before dispatch).
Can I return a personalised item?
Only if there is a fault on our side (misprint, damage, text different from what you typed). Personalised items cannot be returned for a change of mind or for text you entered incorrectly. Non-personalised designs keep the full 45-day free return window.
Our Complaint & Dispute Resolution policy sets out the formal process: acknowledgement within 24 business hours, verification within 02 business days, and a proposed resolution normally within 5–7 business days — plus escalation options if we cannot agree.
How to reach us
Matching Crew is operated by TGA VN, a registered household business in Vietnam. Registered address: Thai Hung, Chan Hung, Hai Phong, 05230, Vietnam. Business hours: Monday–Friday, 07:00 – 17:00 (GMT+7).
