Shipping Policy

Last updated: September 11, 2026

Where we ship, how long it takes, what it costs

Order processing (handling time)

Every design is made to order and processed within 2–3 business days. Occasion designs are printed to order and need 2–3 business days before dispatch; personalised designs (name, year, custom text) are printed only after we have checked your text, so allow the full 3 business days.

Orders are received and picked during our working hours — Monday–Friday, 07:00 – 17:00 (GMT+7). An order placed after 05:15 PM, or on a weekend or public holiday, starts its handling time on the next business day.

Personalised orders

Please double-check the personalization text on the product page before ordering — we print exactly what you typed, including spelling and capitalisation. If we spot an obvious problem (for example an empty name field) we will contact you before printing, which can add a day.

Flat shipping fee per order

Shipping is charged once per order: $7.00 per order to United States, $3.00 per order to Vietnam. Whether you order 1 item or 10 items, the shipping fee for your destination never changes.

Shipping cost at checkout

The shipping fee is displayed separately from the product price at checkout, and the full order total is always shown before you confirm payment. All amounts are in USD.

Order tracking

Once your order ships, we send tracking information to the email address on your order. Please allow about 24 hours for tracking to update after dispatch. You can also follow your parcel at any time on our Order Tracking page.

Please note

• Delivery estimates are not guarantees and may be affected by carrier delays, customs, weather, or holidays.
• Please make sure your shipping address is complete and correct at checkout. We cannot be responsible for orders sent to an incorrect address provided by the customer.
• If a package is returned to us as undeliverable, we will contact you to arrange re-shipment (additional shipping may apply).
• Import duties or taxes charged by the destination country, where applicable, are the customer’s responsibility — see our Payment Methods policy.